Protecting Consumers

Congresswoman Sánchez understands the variety of dangers and pitfalls the American consumer faces in the financial marketplace. She also understands that these dangers can have a major impact on the financial security, dreams, and goals of millions of Americans.  She has routinely supported tough legislation that puts consumers first and holds Wall Street and Big Banks accountable. She remains committed to preventing high-risk practices from ever threatening the complete collapse of our financial system again.

Congresswoman Sánchez voted for The Wall Street Reform and Consumer Protection Act of 2009, which was signed into law by President Obama in 2010.  This law created the Consumer Financial Protection Bureau (CFPB)—the first federal agency tasked solely with protecting consumers in the financial marketplace.  The Bureau accepts consumer complaints on a variety of financial products and services (such as mortgages, student loans, and credit cards) through a wide array of reporting tools, including a toll-free number, their website, by mail, and by fax.

Since the CFPB began taking complaints, it has already received nearly 20,000 complaints from the state of California alone.  Congresswoman Sánchez encourages constituents to make use of valuable service, and is pleased to offer her services in helping them pave a pathway to financial security and success.

Here are some on-line resources that can help you learn more about consumer protection in the financial marketplace, making sound financial decisions, and the CFPB.

Consumer Financial Protection Bureau

Submit a complaint to the CFPB
An online form and directions on how to file a financial complaint with the CFPB

Responsible planning guide for higher education costs
The CFPB’s detailed guide for navigating the payment of higher education, from the initial stages through the final payment of student debt.

CFPB’s large FAQ database
Answers to over 900 different questions about the CFPB and financial protection in dozens of different categories.